Shipping Policy

1. Order Processing Time
 
All orders are processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays).
Orders placed after 5:00 PM (GMT+8) will be processed on the next working day.
Bulk wholesale orders & OEM customized orders take 3–7 business days for production and preparation before shipment.
 
2. Shipping Coverage & Restrictions
 
We ship worldwide to most countries including the US, Canada, EU countries, UK, Australia, Southeast Asia and more.
We do NOT deliver to PO boxes, military addresses or sanctioned regions due to shipping limitations.
 
3. Shipping Methods, Time & Cost
 
We provide two shipping options for your security accessories:
 
Standard Shipping (Economy Line)
 
- Estimated delivery: 7–21 business days after dispatch

- Shipping fee is automatically calculated at checkout based on weight & destination

- Free standard shipping for orders over $99 worldwide; US orders over $79 enjoy free shipping
 
Express Shipping (DHL/UPS/FedEx)
 
- Estimated delivery: 3–7 business days

- Higher shipping cost for urgent project orders

- Recommended for business installers with tight deadlines
 
Oversized & heavy items like camera brackets, power supplies may carry extra surcharges shown at checkout.
 
4. Customs Duties & Import Taxes
 
All international shipments may incur local customs duties, VAT or clearance fees.
These charges are the sole responsibility of the recipient. We cannot cover any customs fees or taxes.
We will provide all necessary commercial invoices to support customs clearance. If packages are seized or returned by customs, buyers are responsible for reshipping costs.
 
5. Order Tracking
 
Once your package is dispatched, we will send a confirmation email with a unique tracking number and tracking link.
Tracking information may take 1–2 working days to update in the courier system. You can check delivery status anytime via the tracking number.
 
6. Lost, Damaged or Delayed Packages
 
- Items damaged during transit: Please provide clear photos within 7 days after receipt; we offer free reshipment or full refund.

- Lost packages confirmed by courier: We will resend your order at no extra cost or process a full refund for you.

- Delays caused by customs inspection, natural disasters, holidays or global logistics restrictions are out of our control and not eligible for compensation.
 
7. Order Modification & Cancellation
 
You may edit your shipping address or cancel your order for free before it is shipped out.
Once the parcel has been dispatched, no changes or cancellations can be made.
Custom OEM bulk orders cannot be canceled once production starts.
 
8. Contact Us for Shipping Questions
 
Email: sales@novoxypower.com
WhatsApp: +8613713914749/+8613713977172
We reply to all shipping inquiries within 24 business hours.